Comprehensive National Laboratory Debt Collection Agency Services
Aargon Agency Inc., is a nationally licensed medical laboratory debt collection agency headquartered in Las Vegas, Nevada with four offices in Hawaii, Colorado, Florida and Missouri.
We have over 20 years experience with organizations of all sizes, from small regional medical laboratories to large laboratories with muliple locations and offices in mutiple states across the country. Client reference lists are available upon request.
We offers comprehensive medical laboratory debt collection agency services nationwide. Our strengths are based on innovative, resourceful and compliant debt collection practices that are continuously developed using the latest technology.
From high-capacity, networked call centers in all US time zones to the most highly trained debt collectors, maximizing the recovery of debt is our primary mission.
Preserving Patient Relationships
At Aargon, we truly understand the position of healthcare providers in their communities and always strive to preserve and promote their reputations through positive patient relations.
We approach every account with the realization that we are a direct reflection of our client and we have built a reputation in the collection industry
as an agency that never resorts to aggressive collection tactics to liquidate delinquent accounts. We believe in achieving results without complaints.
Flexible, Tailored Collection Strategies
Aargon's account treatment strategies are crafted and customized to meet and even exceed our clients' standards.
All of our collection platforms are individually built and tailored to each client’s unique, individual requirements.
In other words, we have a tremendous amount of flexibility with our systems and our staff, enabling us to adjust strategies and
implement plans on a real time basis in order to meet your expectations.
We work with clients to identify the root cause of issues and assist with developing best practice opportunities.
If we discover missing information on placement files during the course of loading, we will seek to identify the
cause and then pass relevant information along during regularly scheduled calls.
This can enable your
representatives to identify if the problem occurred during the admitting stage or at the IT level.
A solution can then be administered to supply or replace any missing information.
This is just one example of how Aargon Agency can work as a partner and not just a vendor.
Advanced Call Center Technology & Training
Nationally Licensed Offices with Five 24/7
High-Capacity Networked Call Centers
Aargon Agency Inc., operates 5 offices with high capacity, state-of-the-art call centers in Hawaii, Nevada, Colorado, Missouri & Florida.
Being licensed in 46 states across the country allows us to legally continue collection efforts if a customer moves across state lines.
Live, Bi-Lingual Collection Representatives
Available from 8am EST to 5pm Hawaiian Time
Our call center offices across the country, located in all 5 U.S. time zones, allows for the ability to receive debt collection calls from 8am EST to 5pm Local Hawaiin Time,
allowing your customers to speak with live, bilingual representatives 19 hours a day.
Outbound collection activity conforms to FDCPA regulations and is conducted only between 8 a.m. & 9 p.m. local time.
All Aargon Collection Representatives receive comprehensive, ongoing customer service training.
Additionally, Aargon offers bilingual collection and Client Services Department staff to assist consumers in their first language if possible.
All Collection Calls Recorded
Anytime a consumer makes allegations regarding how they were treated or that federal or state laws were not adhered to, that customer can pursue legal action.
With all calls being recorded, we are able to prove that our trained collectors are following all required laws & have not violated a consumer's rights.
ApexVox - LRD (Live Representative Dialing)
TCPA Compliant Call Center Technology
With our proprietary ApexVox - LRD call system, all telephone campaigns are executed and managed in-house by Aargon Agency, Inc. and all outbound calls are
initiated and transfered between highly trained Aargon call center representatives. The ApexVox dialing platform is entirely seperate and independent of auto-dialing systems,
ensuring complete TCPA regulatory compliance.
This human intiated telephone dialing system allows for full legal compliance with all Telephone Consumer Protection Act (TCPA) &
Fair Debt Collections Practices Act (FDCPA) requirements and guidelines, as well as maintaining compliance in accordance with
the latest court rulings and precedents affecting the application of the TCPA.
Proprietary Collection Technology
24/7 Online Collection Account Information
At any time your patients can access their account, make payments or obtain requested information such as proof of payments and copies of letters that have been sent.
These features also allows our clients the ability to review your customers' notes & payments in real time, update accounts, generate reports and receive invoices anytime and from anywhere.
TRACE - Innovative Collection Account
TRACE, our proprietary collection software, offers
the freedom and mobility to create client specific strategies and programs without the limitations most other agencies experience
using third party collection software systems to administer their collection operations database.
TRACE also allows us to generate tailored, familiar reports that your office will be ready to work with.
You can receive your files in any format you choose with the flexibility to review receivables as if they were in your office.
Comprehensive Reporting & Accountability
Clients are provided with vital performance reports generated on a weekly and monthly basis. Our management staff consistently achieve preset performance targets using
a list of "Key Performance Indicators" to assist with course management and to maintain a focus on customer service. Our operation departments factor all projected targets
and have the authority to implement course corrections as needed.
Aargon key operational personnel utilize 12-Month Liquidation Modules, Best Average Fee Reports,
Omni Reports and Proprietary Reports to create collection strategies that will yield targeted results, determine ideal practices and achieve a level
of success that other collection agencies cannot.
Complete Regulatory Compliance To Protect Both Clients & Consumers
Collection Industry Legal Compliance
Aargon Agency, Inc. maintains strict compliance with all applicable State and Federal laws including but not limited to:
• The Dodd-Frank Act
• Graham Leach Bliley Act (GLBA)
• Fair Debt Collections Practices Act (FDCPA)
• Servicemembers Civil Relief Act (SCRA)
• Fair Credit Transaction Act (FACTA)
• Telephone Consumers Protection Act (TCPA)
We adhere to all regulations and are compliant under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Aargon Agency will meet or exceed all requirements described under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Public Law 104-191.
Aargon systems comply with HIPAA requirements of security, privacy, and data transmission.
Furthermore, we encrypt electronic protected health information during use in the field and during transmission.
Aargon undergoes an annual audit by an independent auditing firm to achieve and maintain SSAE 16, which evaluates a series of objectives within the company.
In-House Attorneys & Legal Representation
Our staff of debt collection attorneys are highly trained and experienced in litigating cases involving the myriad laws, rules and regulations
that govern the collection industry. Aargon's Collection Attorneys are ready to pursue accounts through State and Federal courts under appropriate circumstances.
Contact An Aargon Medical Collection Specialist